Shipping Information

We aim to dispatch all orders as quickly as possible.

• Warehouse processing may take up to 7 days depending on demand and external conditions.
• Once dispatched, you’ll receive a tracking number from our shipping partner (usually TNT or Australia Post) via email.
• Delivery times can be affected by weekends, public holidays, weather, carrier disruptions, or customs/investigation delays.

Delivery Delays

Delivery times may vary due to external factors such as weather, transport disruptions, or high demand periods. We appreciate your patience and understanding.

Incorrect Information & Non-Collection

• Please double-check your shipping address before confirming your order. Business addresses must include the business name.
• If you submitted incorrect information, email us ASAP at eztbbrisbane@gmail.com quoting your order number.
• If a parcel is returned due to incorrect address or failure to collect, postage charges cannot be refunded.
• By placing an order, you confirm the details are correct and commit to the sale.

Store Pickup Procedure

• You’ll receive a notification email when your order is ready for collection.
• Please present your confirmation email to staff upon pickup.
• Pickup is available during regular business hours at your selected QLD store location.

Claims & Returns

• Please inspect goods upon delivery.
• All claims for damage or short delivery must be made within 48 hours of receiving the goods.
• Provide photo or video evidence of any damage before unboxing the product packaging.
• Claims without adequate documentation or outside the 48-hour window may not be accepted.